Each of us sometimes makes mistakes, each situation is different and we try to correct our mistakes for the benefit of the client.If you receive a wrong or faulty product, or in case of any other problem resulting from our fault, please contact us immediately email: info@kreta24.pl If you want to return a full-fledged product, can only be sent to our warehouse address. The product you are sending back to our company must be in the same condition in which it was received. It must be unused, it must be complete in its intact original packaging with all the documents that accompanied the product and it has to be preserved in the proper storage conditions. The returned products should be accompanied by the Retail Receipt or Sales Invoice. The returned products can only be sent to our warehouse address Gust s.c. Magazyn kreta24.pl ul.Dworcowa 60 44-100 Gliwice Poland.