Non European Union Customers
We ship Worldwide excluding of Russia, Belarus. Ukrainian Customers we recommend to use Ukraine Express service. Customers from India please read Custom clearance information (below). For UK Customers information is also below.
The cost of international shipping depends on the gross weight of the ordered goods, the system continuously calculates the weight of the products in the basket and applies the algorithm according to the shipping price list. You can track your parcel on the TNT/Fedex website.
When you order products from us you can be assured we will ship your merchandise with the utmost care. We use only the best shipping processes to deliver products right to your door. All items purchased are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Please check all addresses carefully. We guarantees delivery only to the addresses that we are provided with. If we are unable to deliver the package, we will return your order to our distribution center. If the product arrives in good condition, we can send the package back out to you and charge you only the shipping and handling. If the product does not arrive in good condition, you will be responsible for the charges of a new order.
Most European and outside EU orders are shipped within 48 hours Monday-Friday.
The rate charged for the shipping of your order is based on the weight/volume of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. Additionally, please note that the delivery time is based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
We do not deliver on weekends and holidays. If your gift recipient or recipient is not present at the time of delivery, TNT/Fedex will automatically re-deliver the next business day. If your recipient is still not present the next day, TNT/Fedex will leave a note on the door with the package's tracking number and the local phone number of the nearest TNT/Fedex agency. It will be up to your gift recipient to contact local TNT/Fedex office and schedule an appointment for delivery.
Custom clearance (Outside European Union)
Pricing DOES NOT include customs duties or associated fees. Please inquire with your home government about what these fees may cost. Please note that products delivered outside the European Union (EU) may be subject to customs clearance and relevant fees. We cannot be held liable for any other costs that may be added to these subject to different national legislations. We cannot know in advance what these charges may be. The consumer is in a better position to have knowledge or be aware of them or, at least, of the possibility of their existence and, for this reason, we recommend you check this possibility before placing an order on our website. Each country has its own customs policy, so you should first contact your local customs office for further information. Additionally, please bear in mind that, you are considered the importer of goods and must observe all laws and regulations of the country in which you are receiving goods. Please note that in some instances, the customs clearance process may delay delivery. We cannot label the sales as a gift because this is crime (for customs duties purposes). Transportation cost falls into the custom charges as well.
Information for UK Customers (link) Fedex article
Info from UK custom house: In the case of shipments of goods with a value in excess of £135 (>150€) products value+shipping cost, the UK buyer will in principle be regarded as the importer. Import VAT applies at the UK border and is borne by the UK buyer. Extra Virgin Olive Oil CN15091020, Now/Nordic products CN 210690 VAT in UK=20%. TNT/FEDEX/DHL The Deferment Processing Fee (DPF) is administration fee for the use of deferment account. The DPF is calculated on the following tariff: £0-£400=£20.00+20% VAT / shipping, £400.01 and over 5% of the amount invoiced +20% VAT. Example: order from UK customer EVOO value 148.65€ + shipping cost 16.46€ = 165.11€, Customer had to pay 56.38£ (2.52£ duties type, 29.86£ UK VAT, 20£ DPF Fee, 4£ VAT DPF Fee)
Information for India Customers
We cannot label the sales as a gift because this is crime (for customs duties purposes). Transportation cost falls into the custom charges as well. Please note that in some instances, the customs clearance process may delay delivery. While choosing DHL service instead of TNT/Fedex please write your GSTN number at notes. Informacja z agencji celnej w Indiach: NON IEC Importer has imported item on personal name will be assessed on merit. Duty charge CTH 98049000 35%+10%+28% = overall 77.28%. IEC (importer Exporter Code) number is a 10 digit code number given to an exporter or importer by the regional office of the Director general of Foreign Trade (DGFT), Department of Commerce, Government of India.
Tracking your package
You will receive your tracking number via email upon shipment and we will keep you informed of the progress of your package each step of the way until final delivery. At such time, a delivery receipt notification will be emailed to you within 3 hours of delivery with the name of the consignee as well as the local time of delivery. Our monitoring service tracks each package in real-time as soon as they ship. If for any reason there is a delay (or the possibility of a delay) in delivery we will know right away and will contact you accordingly.
All products are available can in our warehouse in Poland (European Union) If we anticipate any delay in shipment or if a product is temporarily out of stock, we will notify you immediately via email.